Return eligibility:
We do not accept returns for change of mind. Returns are only accepted if the item is faulty.
Items must be unused, unworn, and in their original packaging if they are faulty.
Returns for Warranty depends solely on the brand. Normal warranty will be covered for 30 days after delivery if the item is found to be faulty.
Clearance or final sale items are not eligible for returns.
Please review your purchase carefully before checking out, as we do not accept returns for any other reason.
How to Initiate a Return:
To request a return for faulty garments, please follow these steps:
Contact our customer service team at [sales@westcoastworkwear.com.au] or call [0407400543].
Provide your order number and describe the fault with the shoes.
Our team will then provide you with return shipping instructions.
Refund Policy:
We do not accept refunds for change of mind or final sale items.
However, if your shoes become faulty within 30 days of purchase, we will honor a refund.
If the item has any issues after 30 days, it will need to be inspected, and further communication with the manufacturer will be required.
Refunds will be processed to your original payment method within [5] business days if the return is approved.
Original shipping charges are non-refundable.
Exchanges:
We offer exchanges for items that are defective, damaged, or incorrect.
Return Shipping Costs
If the return is due to our error (wrong item, defective product), we will cover return shipping.
Non-Returnable Items:
All sales are final. Please be aware prior to purchasing.