SHOPPING INFORMATION
Refunds will be processed within 7 to 12 business days from the date we receive and inspect the returned item. Please note that the processing time may vary depending on several factors, including the payment method used, the time it takes for the returned item to reach our facility, and any additional internal verification procedures required. Refunds will be issued to the original payment method, and the time it takes for the funds to appear in your account may depend on your financial institution. Please also note that weekends and public holidays are not considered business days, which may affect the processing time.
Faulty item
Faulty Goods Return Policy
We strive to ensure all our products meet high-quality standards. If you receive a faulty or damaged item, please contact us within days of receiving your order.
To return faulty goods:
Contact Us: Notify our customer service team with a description of the issue and your order details.
Return Authorization: We will provide you with return instructions and a prepaid return shipping label for the faulty item.
Return Shipment: Once we receive the faulty item, we will inspect it to confirm the issue.
Replacement Shipment: If the item is confirmed to be faulty, we will dispatch a replacement item to you at no additional cost.
Freight Costs: Return shipping for faulty goods will be covered by us. Replacement items will be shipped to you free of charge.
Please note, this policy applies only to items that are confirmed to be faulty upon inspection. We reserve the right to refuse returns if the fault is not verified.
We understand that sometimes you may change your mind about a purchase. However, please note that we do not accept returns or provide refunds for items purchased due to a change of mind.
Key Terms:
Final Sale: All sales are final once the purchase is completed. We encourage you to carefully review your order, including item specifications, sizes, and quantities, before finalizing your purchase.
No Returns for Change of Mind: We do not accept returns, exchanges, or offer refunds for products purchased based solely on a change of mind. This includes, but is not limited to, items purchased in error, a change in personal preferences, or choosing the wrong item.
Exceptions: This policy does not affect your statutory rights. If the item you received is faulty, damaged, or not as described, you are entitled to a return or exchange under our Returns and Refunds Policy.
Considerations Before Purchase: We advise all customers to thoroughly review their purchase before finalizing the order. If you need further information or assistance regarding any product, please reach out to our customer service team prior to completing the purchase.
By proceeding with your order, you acknowledge and agree to our Change of Mind Policy.
For accurate sizing information, please refer to our detailed Size Guide, available on each product page. The Size Guide provides measurements and specific details to help you select the correct size for your purchase. We recommend reviewing the guide thoroughly to ensure the best fit, as sizing may vary depending on the product style or brand. If you have any questions or need further assistance with sizing, please don’t hesitate to contact our customer service team.
RETURNS & REFUNDS
Please be careful when placing your order, as only minimal changes can be made once it’s submitted. If you need to make a change, contact us as soon as possible. To check if changes can be made, email us at Sales@westcoastworkwear.com.au or call 0421 577 450.